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Customer Service

Customer Service

BZ Diamond is dedicated to delivering the highest level of customer service. For more information, contact us at +971-42554645, or via email.

7 Day Returns Policy

If you need to make a return, you can do so within 7 days for an exchange. Please note that return shipping is the responsibility of the customer and includes insurance, applicable to orders worldwide.

Specials on Custom-Cut Diamonds

At BZ Diamond, we offer exclusive specials on our custom-cut diamonds, crafted to match your unique preferences. Please note that all custom-cut diamond orders are non-refundable due to their personalized nature.

Tracking Order

Easily track your order online to check the expected delivery date and your FedEx tracking number, once generated. Stay informed and updated on your shipment’s progress in real-time.

Distinctive Packaging

We take pride in our distinctive packaging that enhances your unboxing experience. Each product is carefully wrapped to reflect our commitment to quality and attention to detail, making every delivery a special occasion.

FedEx® Shipping Both Ways

We utilize live FedEx pricing for all our shipping needs. This ensures you receive accurate shipping costs for both delivering your order and returning items, providing you with a smooth and transparent shopping experience.

Personalized Consultations

Our personalized consultations guide you every step, ensuring your diamond selection reflects your style. Whether you’re seeking advice on custom cuts, carat sizes, or settings, our team provides one-on-one guidance.

Online Shopping

Placing and Tracking Your Order

BZ Diamond offers convenient online order processing. If you prefer, we can also assist you in placing your order over the phone. Please call us at +971-42554645, and one of our experienced representatives will be happy to assist you! Please note that your order will only be processed after your payment method is approved or an alternate payment is made.

Once your order is placed and payment is confirmed, you will receive an order confirmation email. If you do not receive this email, please call us directly at +971-42554645 to verify your order.

Once BZ Diamond ships your order, you will receive another confirmation email with details on when to expect your package.

Taxes

For orders within Dubai/UAE, all applicable taxes are included at checkout, ensuring a smooth and transparent purchasing experience.

For orders shipping outside of Dubai/UAE, taxes and duties will be calculated separately based on the destination country’s tax regulations. These charges will be collected during checkout to provide you with an all-inclusive final price, ensuring that no additional taxes or duties are due upon delivery. This approach allows for a seamless and hassle-free shipping process, with your order being delivered without any unexpected fees upon arrival.

Special Requests

At BZ Diamond, our specialists can often provide alternative diamond options, including colored diamonds, that may not be listed on our website. We are dedicated to meeting your unique preferences and budget needs, such as:

  • Additional ethical-origin diamond options, including colored diamonds, that are not shown online
  • A variety of diamond shapes, sizes, and colors to suit your style
  • Custom diamond cuts to create the perfect piece

We can also make modifications to most of our diamond settings to match your specific preferences, such as:

  • Changing the finish from polished to matte
  • Adjusting the width of the setting or band
  • Setting different diamond or colored diamond accents

For those seeking something truly unique, we offer custom design services, allowing you to create a one-of-a-kind diamond piece. For any special requests or inquiries, please contact us, and our team will be happy to assist you!

7-Day Returns Policy

Our dedication to you doesn’t end at delivery. We offer a range of services to make your return process as effortless as possible.

Return & Exchange Policy

If you’re not completely satisfied with your diamond purchase, you can return it within 7 days. To initiate a return, please send us an email via our Contact Us page. Our return policy period begins from the time your diamond is available for shipment.

Please note the following items are not eligible for return:

  • Orders exceed our 7-day return window.
  • Custom-designed diamond pieces.
  • Items that have already been exchanged.
  • Orders that were modified during the process.

Instructions for Returns & Exchanges:

You can initiate a return for any eligible order by sending us an email through our Contact Us page. This applies to all unworn products shipped from any location, both within and outside of the UAE.

Contact Us
Send us an email through our Contact Us page to initiate a return. We will provide a return shipping authorization number and instructions for the return process.

Pack Your Diamond
Carefully place your diamond back in the original packaging. If you no longer have the original packaging, please use a secure box. Ensure the diamond is safely protected inside. If applicable, include any promotional gifts you received with your purchase.

Prepare the Package
Seal the box and ensure that any old addresses or barcodes are marked out. Write your return authorization number on the outside of the box for tracking purposes.

Ship Your Package
Take your package to a FedEx Staffed location to ensure secure shipping. Be sure to obtain a receipt as proof of shipment, which will also serve as proof of insurance. Please note that BZ Diamond and FedEx are not responsible for packages left in FedEx Drop Boxes or Non-FedEx Staffed locations.

Refund Policy

Once we receive your returned order, our Quality Assurance team will inspect the item(s) to ensure they are in their original, unworn condition and confirm that any promotional gifts included with the purchase are returned. After verification, a refund will be issued.

Refund FAQs:

The time it takes to process your refund depends on the payment method and your bank. Typically, refunds are processed within 12-18 business days after we receive and inspect your returned item. However, it may take additional time for the refund to appear in your account, depending on your financial institution.

Your refund will be issued back to the original payment method used for the purchase. For payments made by bank wire, cash, or other special payment methods, refunds will be processed via check. If your original payment was made by credit card, the refund should appear on your account within 12-18 business days.

For international bank wire purchases, refunds will be issued in USD based on the exchange rate at the time of purchase. BZ Diamond is not responsible for any variations in the refund amount due to exchange rate fluctuations or any foreign exchange fees charged by your financial institution.

International Shipping Outside of the UAE

As a leading provider of responsibly sourced diamonds, BZ Diamond is pleased to offer our entire collection of diamonds to customers worldwide. To ensure a smooth and hassle-free experience, we provide the following services:

Global Shipping with Live Rates

With real-time FedEx rates, you’ll receive accurate and up-to-date shipping costs at checkout based on your location and the size of your order.

Ships By Information

We are committed to full transparency regarding the exact day your purchase will be shipped.

Insured and Secure

Our return labels ensure that your package is fully covered by insurance throughout the return process. Please refer to our return policy for more details.

Real-Time Tracking

Track your order with FedEx’s detailed tracking system, ensuring you stay informed every step of the way.

Currency Conversion

We provide pricing in your local currency, eliminating the need for any conversions.

BZ Diamond Privacy Policy

Introduction and Overview

At BZ Diamond, we are committed to safeguarding the privacy and security of our customers’ personal information. This Privacy Policy outlines the types of personal data we collect, why we collect it, how we use and protect it, and the rights and choices you have regarding your personal information. This policy applies to your interaction with BZ Diamond, whether through our website, social media platforms, email, phone, or any other communication channel (collectively referred to as the “Services”).

By accessing or using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with these terms, please discontinue use of the Services.

We encourage you to review this Privacy Policy regularly to stay informed about how we handle your information. If you have any questions or concerns, please feel free to contact us through the details provided in the “Contact Us” section below.

This Privacy Policy is intended to comply with relevant laws and regulations governing data protection in the UAE. If you are a resident of other regions, such as the European Union, please refer to our additional disclosures for region-specific privacy rights.

Information We Collect

At BZ Diamond, we value the trust you place in us and are committed to ensuring your privacy and data security. This section outlines the types of personal information we collect from you and how we use it. We collect Personal Information that you provide directly through our Services, including, but not limited to, when you create an account, make a purchase, subscribe to our newsletter, or contact our customer service team. Our collection may also occur through various channels including our website, email, phone, social media platforms, or other interactions you have with BZ Diamond (collectively, the “Services”). Additionally, we may partner with third-party service providers (defined below) to assist in the collection and processing of this information.

Below is a list of the categories of Personal Information we may collect and have collected over the past 12 months:

  • Contact Information: We collect your first and last name, email address, postal address, phone number, and other similar contact data to communicate with you and provide the Services.
  • Credentials: We collect passwords and security information used to authenticate and grant access to your account.
  • Demographic Information: We may collect details about your age, gender, birth date, nationality, and other demographic data to personalize your shopping experience.
  • Payment Information: When you make a purchase through BZ Diamond, we use a third-party payment provider, N-Genius Payment Solutions, to process your payment. Please note that after selecting your items and proceeding to checkout, you will be securely redirected to the N-Genius payment platform to complete your transaction. BZ Diamond does not collect or store your payment card details directly; all payment information, including your credit card number, security code, and expiration date, is handled securely by N-Genius in accordance with their privacy and security policies. For more information on how N-Genius handles your payment data, we encourage you to review their privacy policy directly on their payment portal.
  • Profile Information: We gather preferences and other profile information you provide, such as your interests, wish lists, or specific diamond preferences. 
  • Contacts: If you choose to refer a friend, email a product to someone, or engage in other similar activities, we collect contact information for you and the recipient to fulfill your request.
  • Content: We collect the content of any messages or communication you share with us, such as feedback, product reviews, messages sent through live or automated chats, and inquiries submitted to our customer service team. This may include comments, photos, videos, or other materials you submit to us. For example, if you contact us for information on a specific diamond or use our virtual consultation services, we will collect the information necessary to assist you. 
  • Government Identification Data: In some cases, such as for fraud prevention purposes, we may collect government-issued identification data, such as a driver’s license, Emirates ID, or passport. We may also collect national identification numbers if required for specific transactions or in compliance with legal obligations. 
  • Voluntary Information: You may choose to voluntarily provide additional information through our Services that we do not specifically request. Please note that if you provide such information, you are solely responsible for its content and the implications of sharing it.

Information Collected Automatically

In addition to the information you provide directly, BZ Diamond automatically collects certain data when you interact with our Services. This helps us improve our website, enhance your shopping experience, and personalize our communications. We may also engage third-party service providers to assist with the collection and analysis of this data. The categories of information we may automatically collect include:

  • Service Use Data: We track how you interact with our Services, such as the pages you visit, the features you use, the emails or advertisements you view, the diamonds you browse or purchase, and the time spent on our website.
  • Device Connectivity and Configuration Data: We gather details about your device, such as the type of device you use (mobile, desktop, etc.), browser type, operating system, language preferences, and internet service provider.
  • IP Address and Device Identifiers: We collect your IP address and related geographic information, as well as other device identifiers, such as mobile advertising identifiers. This helps us understand traffic patterns, troubleshoot technical issues, and protect against fraud.
  • Cookies and Tracking Technologies: At BZ Diamond, we prioritize your privacy and do not use cookies or similar tracking technologies on our website. We do not track your browsing behavior or store any data related to your interactions with our site through cookies. Should this policy change in the future, we will update our Privacy Policy accordingly and provide you with the option to manage your cookie preferences.

Information From Other Sources

At BZ Diamond, we do not collect information about you from third-party sources. All the personal information we gather is provided directly by you when you interact with our Services, such as making a purchase, creating an account, or contacting customer support. We do not supplement this data with information from marketing companies, social networks, financing providers, or any other external sources.

Use of Information

At BZ Diamond, we collect and use your Personal Information for various business and commercial purposes as outlined in this Privacy Policy. Our primary purposes for collecting and using your information include:

  • Managing Our Services: We collect information to manage your account, process transactions, and ensure the smooth operation of our website and services.
  • Fulfilling Your Orders: We use your information to process and fulfill your purchases of diamonds, respond to your inquiries, and provide customer service.
  • Scheduling and Appointment Reminders: We may use your contact information to send reminders or assist in scheduling virtual consultations or other interactions with us.
  • Communicating Important Updates: We use your contact details to send you important notifications such as technical updates, security alerts, changes to our policies, and other administrative messages.
  • Analyzing Trends and Usage: We monitor usage data to analyze trends, improve user experiences, and ensure our website and services are functioning efficiently.
  • Improving Our Offerings: We use information to improve our marketing efforts, website content, and product offerings, ensuring you receive the best experience possible.
  • Marketing and Promotions: We may send you communications about our products, offers, promotions, and events via email, to the extent you have opted into such communications. You can manage these preferences at any time.
  • Ensuring Legal Compliance: We use your information to comply with any applicable laws, regulations, legal processes, or government requests.
  • Protecting Against Fraud: We use data to detect and prevent fraud, enforce our terms and conditions, and protect the rights, privacy, safety, or property of BZ Diamond, our customers, or others.

Sharing of Information

At BZ Diamond, we prioritize your privacy and do not share your Personal Information with third parties except as necessary to provide the Services you request. We do not sell, rent, or otherwise disclose your information to third parties for their own marketing purposes. The only situations where we may share your information are:

  • Service Providers: We may share your information with trusted third-party service providers solely for the purpose of completing tasks on our behalf, such as processing your payment through N-Genius Payment Solutions, managing website hosting, or providing customer support. These providers are contractually obligated to keep your information confidential and use it only for the purposes for which we have engaged them.
  • Legal Compliance: We may disclose your information if required to do so by law, in response to legal requests, or to comply with applicable laws, regulations, or legal processes.
  • Fraud Prevention and Protection: We may share information to prevent or address potential fraud or security breaches, or to protect the rights, property, and safety of BZ Diamond, our customers, or others.
  • Business Transfers: In the event of a business transaction, such as a merger or sale of BZ Diamond, your information may be transferred as part of the transaction. We will notify you of any such transfer and any new privacy policies that may apply.
  • With Your Consent: In any other case where you have provided explicit consent, we may share your information as needed to fulfill your request.

 

Beyond these cases, we do not share or disclose your Personal Information to other entities. Any information that does not identify you personally (such as aggregated data or de-identified information) may be used freely in compliance with applicable laws.

Other Parties

  • Links to Third-Party Websites and Services: Our Services may contain links to third-party websites, platforms, or services that are not operated or controlled by BZ Diamond and are not covered by this Privacy Policy. For instance, if you are redirected to N-Genius Payment Solutions to complete a purchase, their privacy policy governs the handling of your personal information. We encourage you to review the privacy policies of any external websites or services you visit through our links, as they may collect and store information independently of BZ Diamond. The information collected by these third parties, including how they use, store, and share your data, is subject to their own privacy policies, which may differ from ours.
  • Social Features: BZ Diamond may offer features that allow you to interact with our Services through third-party social platforms, such as Facebook or Instagram (“Social Features”). For example, you may choose to “like” or “share” content from our website on these platforms. If you choose to interact with social networks through our Services, both BZ Diamond and the third-party platform may have access to certain information, such as your public profile, friends list, or any other information you have authorized the social network to share. We encourage you to review the privacy policies of these social platforms to understand how they handle your data. 

Analytics and Interest-Based Advertising

Our Services may use Online Technologies owned and operated by vendors and third parties to provide analytics and serve interest-based advertisements. For instance, we use Online Technologies from analytics providers, such as Google Analytics, to help us analyze your use of the Services, compile statistical reports on our Services’ activities, and provide other services related to website usage and performance. Additionally, we use Meta (Facebook) Pixel and similar technologies to track your interactions with our website and deliver relevant advertising to you across Facebook and Instagram.

We also work with ad-serving services, advertisers, and other third parties to serve ads both on our Services and across other websites and platforms. These third parties may use cookies, web beacons, or similar technologies on our Services (including in emails and advertisements) as well as on other websites to track your activities over time. This helps us provide you with interest-based advertising (“Interest-Based Advertising”) tailored to your preferences based on your browsing behavior and interactions with our Services.

For example, we may use Matched Ads, where ads are targeted to reach people who have visited our Services or have similar characteristics to those users. By incorporating the Meta (Facebook) Pixel, we may share information such as your email address with Facebook to use its Custom Audiences feature to deliver targeted advertisements to you or others like you on Facebook or Instagram.

As mentioned, vendors and third parties may act as our Service Providers, or in certain contexts, independently determine how to process your information. We encourage you to review their respective privacy policies and terms of use for further details on how they handle your data.

Your Rights and Choices

Review and Update of Account Information

ou may access, update, or remove certain account information that you have voluntarily submitted to us through the Services. If you would like to update or revise information in your account, you may do so by logging into your account or by contacting us as outlined in the “Contact Us” section below. We may require additional information to verify your identity. Please note that we will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Online Technology Choices

At BZ Diamond, we do not use cookies or similar tracking technologies on our website. Therefore, you do not need to take any action to disable cookies while using our Services. Should this policy change in the future, we will notify you and provide options for managing your preferences.

Analytics and Interest-Based Advertising

While we do not use cookies, we do use Google Analytics to understand how our website is used. You can opt out of Google’s use of your Personal Information in connection with Google Analytics by visiting tools.google.com/dlpage/gaoptout and downloading the Google Analytics Opt-out Browser Add-on. If you are concerned about interest-based advertising, you can opt-out of receiving targeted ads from certain providers by visiting the Digital Advertising Alliance (DAA) at aboutads.info/choices or the Network Advertising Initiative (NAI) at networkadvertising.org/choices. Please note that opting out will only apply to the specific browser or device you use and will not eliminate all advertising but rather limit targeted or interest-based ads.

Communications

Since BZ Diamond does not offer text messaging services, there is no need to opt-out of such communications. If you no longer wish to receive promotional emails from us, you can opt out at any time by following the unsubscribe instructions provided in our emails or by contacting us directly. Please note that opting out of promotional emails does not affect our non-promotional communications with you, including those related to your account, orders, or other business communications.

Data Security and Retention

At BZ Diamond, we take the security of your Personal Information seriously. We implement and maintain reasonable administrative, physical, and technical security safeguards designed to protect your information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, while we strive to use commercially acceptable means to protect your information, please be aware that no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

Data Retention

We retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected, including providing you with our Services, supporting any orders or services provided to you, and meeting any legal, accounting, or reporting requirements. We also retain your information as needed to establish or defend legal claims, prevent fraud, or as otherwise permitted by law.

To determine the appropriate retention period for your Personal Information, we consider factors such as:

  • The amount, nature, and sensitivity of the data.
  • The potential risk of harm from unauthorized use or disclosure.
  • The purposes for which we process your data and whether those purposes can be achieved through other means.
  • Applicable legal obligations.
  • When your Personal Information is no longer required for these purposes, we will securely delete, anonymize, or otherwise de-identify it in accordance with this Privacy Policy.

International Transfer

BZ Diamond is based in Dubai, UAE, and the information we collect is governed by the laws of the United Arab Emirates. By using our website or providing any Personal Information, you consent to the processing, storage, and transfer of your information to and from Dubai and any other country where BZ Diamond, its affiliates, partners, or service providers operate. This includes countries that may have different or less stringent data protection laws than those in your country of residence.

Your use of our Services or submission of any information constitutes your consent to the transfer, processing, usage, sharing, and storage of your data outside of your country, in accordance with this Privacy Policy. We take appropriate measures to ensure that your Personal Information remains protected, regardless of where it is processed.

If your data is collected from regions such as the European Economic Area (EEA), we will ensure that any transfer of your Personal Information is subject to suitable safeguards to comply with applicable data protection laws.

Changes to the Privacy Policy

This Privacy Policy constitutes the entire and exclusive statement of our privacy practices and supersedes any earlier versions. We may occasionally update this Privacy Policy to reflect changes in our operations, and we reserve the right to do so at any time. When we make changes, we will update the “last updated” date at the top of this page, and any changes will be effective immediately upon posting of the revised Privacy Policy on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes to this Privacy Policy indicates your acceptance of the terms of the Privacy Policy then posted. If any changes are significant or materially affect the way we handle your Personal Information, we may provide additional notice, such as by sending an email to the address you have provided.

Additional Disclosures for Data Subjects in Europe

The following information is provided to supplement our Privacy Policy for individuals located in the European Economic Area (EEA), the United Kingdom, and Switzerland (collectively referred to as “Europe”).

Lawful Basis for Processing

Under European data protection law, we are required to have a lawful basis for processing your Personal Information. The lawful bases we rely on include:

  • Consent: Where you have given your consent to the processing for specific purposes, either to us or to our service providers or partners.
  • Performance of a Contract: Where processing is necessary to fulfill a contract with you, such as processing your purchases or responding to your requests.
  • Legal Obligation: Where processing is necessary for compliance with a legal obligation, such as tax or reporting requirements.
  • Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, as long as those interests do not override your rights and freedoms. These legitimate interests may include:
    • Communicating with you in response to your inquiries, orders, or other requests.
    • Conducting marketing and promotional activities related to our business.
    • Improving the security and optimization of our Services, including fraud prevention.
    • Processing job applications and improving our recruitment process.

Data Subject Rights

If you are located in Europe, you have the following rights concerning your Personal Information:

  • Access: The right to access the Personal Information we hold about you.
  • Rectification: The right to request correction of inaccurate or incomplete data.
  • Erasure: The right to request the deletion of your Personal Information, where applicable.
  • Portability: The right to request a copy of your data in a portable format.
  • Restriction or Objection: The right to restrict or object to the processing of your Personal Information under certain conditions.
  • Withdrawal of Consent: Where we rely on your consent to process your data, you may withdraw your consent at any time.
  • You also have the right to request that we not process your Personal Information for purposes that differ materially from the purposes for which it was originally collected or for which you have subsequently given consent. To exercise any of these rights, please contact us as outlined in the “Contact Us” section.

Requests

If you are a resident of Europe who wishes to exercise any of the rights described above, or have any questions regarding your data, please submit your request via our online contact form or email our customer service team. In your request, please specify which right you are seeking to exercise and provide sufficient details to help us process your request. We may require additional information to verify your identity before proceeding with your request. If we are unable to verify your identity, we may deny the request for your security.

Please note, when submitting a request, do not include sensitive or special categories of Personal Information (e.g., national identifiers, health information, biometric data, criminal background information, financial account numbers, or payment card details). BZ Diamond does not require such information to process your request and including it may delay the process.

We will evaluate and respond to your request in compliance with applicable data protection laws. In certain cases, due to legal, contractual, or other restrictions, we may not be able to provide all the information requested or fulfill your request. Should this occur, we will inform you of the reasons why we are unable to meet all or parts of your request.

For individuals in Europe, if you believe we are not complying with applicable data protection laws, you have the right to lodge a complaint with your local data protection authority.

Last Updated: February 23, 2024

Terms and Conditions

These Terms and Conditions apply to the BZ Diamond website located at www.bzdiamond.ae (the “Site”) and any other affiliated websites or services that expressly incorporate these Terms and Conditions (“Terms”). By accessing or using this Site in any way, including browsing products or placing an order, you agree to these Terms and Conditions. Please read these Terms carefully. If you do not agree with these Terms and Conditions, please do not access or use the BZ Diamond Site. Certain products or services offered through the Site may be subject to additional policies, guidelines, terms, or agreements (“Additional Terms”). If there is any inconsistency between these Terms and the Additional Terms, the Additional Terms will govern with respect to the applicable product or service. BY VISITING, ACCESSING, OR USING THIS SITE IN ANY MANNER, INCLUDING BUT NOT LIMITED TO BROWSING, REGISTERING, OR MAKING PURCHASES, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

Change of Terms

BZ Diamond reserves the right, at its sole discretion, to revise or add new terms to these Terms and Conditions from time to time without prior notice to you. Any such revisions or additions will become effective immediately upon being posted on the BZ Diamond Site, or through any other form of notice that BZ Diamond may choose to provide. You are responsible for regularly reviewing the Site to stay informed of any changes that may impact your rights or obligations. Your continued use of the BZ Diamond Site after any changes or modifications have been posted will constitute your acceptance of the revised Terms and Conditions. If you do not agree to the updated terms, you must discontinue your use of the Site immediately.

Intellectual Property

The Site and all content and materials available on it, including, without limitation, text, icons, graphics, logos, images, designs, pictures, selection, coordination, “look and feel,” information, data, sound files, and other files and software (collectively, the “Content”) are the proprietary property of BZ Diamond, its affiliates, licensors, or users and are protected by United Arab Emirates and international trade dress, copyright, patent, and trademark laws, as well as other intellectual property rights and unfair competition laws. Copyright in the documents and material on the BZ Diamond Site is owned by or licensed to BZ Diamond. You are authorized to use this material solely for personal, non-commercial purposes. You may download, print, and store copies of the material for personal use only. Nothing on the BZ Diamond Site should be construed as granting, by implication or otherwise, any license or right to use any trademarks, service marks, or intellectual property displayed on the Site without the prior written consent of BZ Diamond or any third party that may own such trademarks or service marks. BZ Diamond will enforce its intellectual property rights to the fullest extent of the law.

Trademarks

BZ Diamond, the BZ Diamond logos, and any other product or service names or slogans contained on our Site are trademarks of BZ Diamond and/or its licensors, and may not be copied, imitated, or used, in whole or in part, without prior written permission from BZ Diamond or the applicable trademark holder. You may not use any metatags or other “hidden text” utilizing “BZ Diamond” or any other name, trademark, product, or service name of BZ Diamond without our prior written consent.

Use of the Site

You are granted a personal, limited, non-sublicensable license to access and use the BZ Diamond Site and to electronically copy and print portions of the Site materials for your informational, non-commercial, and personal use only. This license is subject to these Terms and does not include:

  • Any resale or commercial use of our Site or the materials contained therein;
  • The collection or use of any product listings, pictures, or descriptions for commercial purposes;
  • The distribution, public performance, or public display of any materials from the Site;
  • Modifying or otherwise making any derivative uses of our Site and its materials, or any portion thereof;
  • The use of any automated means to access, monitor, or interact with any part of our Site, including data mining, robots, spiders, scraping, or similar data gathering and extraction methods;
  • Downloading (other than page caching) of any part of our Site, the materials on it, or any information contained therein, except as expressly permitted on the Site;
  • Causing any pop-up, pop-under, exit windows, expanding buttons, banners, advertisements, or anything else to appear that minimizes, covers, frames, or inhibits the full display of the Site;
  • Using the Site in any way that interferes with the normal operation of the Site; or
  • Any use of the Site or its materials other than for its intended purpose.

 

Any use of the BZ Diamond Site or its materials beyond what is specifically authorized in these Terms, without prior written permission from BZ Diamond, is strictly prohibited and will result in the termination of the license granted herein. Unauthorized use may also violate applicable laws, including, but not limited to, copyright and trademark laws and applicable communications regulations and statutes. Unless expressly stated in these Terms, nothing herein shall be construed as conferring any license to intellectual property rights, whether by estoppel, implication, or otherwise. This license may be revoked at any time.

Information on Our Site

Information on Our Site and Product Policies

Any information communicated by BZ Diamond, whether through our website, email, chat, or telephone, is not a binding contract and should not be treated as such. If a customer acts on incorrect information, their sole remedy is to request a cancellation of the order. If the order has already been shipped, the customer agrees to either return the product for full credit or pay the difference between the actual price and the charged price. Please refer to our Return Policies for further details.

Inventory and Product Availability

BZ Diamond maintains a dynamic and high-volume inventory of diamonds, and product availability on our website is listed “as is” and is subject to change. If a diamond is out of stock after an order is placed, we will notify the customer promptly with possible alternatives. Diamond images on the Site may appear larger or smaller than their actual size due to variations in monitor settings, and colors and sizes may vary slightly when viewing product photography.

Carat Weight and Product Specifications

In accordance with industry standards, the total carat weight for diamonds may vary by up to 0.05 carats from the stated weight. For diamonds set in collections containing multiple diamonds, we provide either a minimum or average total carat weight. If stated as a minimum, all diamonds in the piece meet or exceed the specified quality. If expressed as an average, the overall quality meets or exceeds the stated grade.

Diamond Origin and Disclaimer

BZ Diamond provides information regarding the origin of natural and lab-grown diamonds based on the data provided by suppliers and their adherence to our chain of custody protocol. While we make reasonable commercial efforts to ensure the accuracy of this information, we do not offer any guarantees or warranties, whether express or implied, regarding diamond origin.

This limitation of liability applies to anyone viewing or purchasing BZ Diamond diamonds, as well as anyone who may acquire BZ Diamond diamonds thereafter. All representations regarding diamond origin are provided to the best of our knowledge but without any guarantee or warranty of any kind.

Account Responsibility and Service Terms

When you access or use the BZ Diamond website or your personalized BZ Diamond account, you are solely responsible for maintaining the confidentiality of your account details, including your password, and for restricting access to your computer or device. You are also responsible for all activities that occur under your account. If you are under 18 years old, you may use BZDiamond.ae only under the guidance and supervision of a parent or guardian. BZ Diamond reserves the right, at its sole discretion, to refuse service, terminate accounts, remove or edit content, or cancel orders at any time. In the event that a customer files a chargeback, BZ Diamond reserves the right to recover any direct or indirect costs associated with the chargeback. Additionally, any promotional items, free shipping, or other benefits provided in connection with the original purchase may be revoked at BZ Diamond’s sole discretion.

Diamond Grading Reports

Customers who purchase loose natural diamonds from BZ Diamond can access the online certificates directly from our website. For lab-grown diamonds with GIA grading reports, the certificates are also available on the website. In addition to the online certificates, a physical copy of the diamond grading report will be included with your order. These grading reports are comprehensive documents created by expert diamond graders from highly respected laboratories. Due to the high cost of replacing these reports, BZ Diamond requires the original diamond grading report to be included with any returned diamonds. If the grading report is not included with the returned diamond, a replacement fee of two hundred and fifty dollars ($250.00) will be charged.

Order Confirmation and Cancellation Policy

Receipt of an order confirmation message from BZ Diamond only confirms that we have received your order request. Customer orders are not officially accepted by BZ Diamond until they have been processed and approved at our headquarters. BZ Diamond reserves the right, at any time and for any reason, to cancel products or services for any customer. In the event that BZ Diamond cancels an order, the customer’s sole remedy will be a full refund of any payments made for the canceled products and/or services.

Privacy

Please review our Privacy Policy, which governs your visit to this site and provides details on how BZ Diamond collects, uses, and discloses personally identifiable information from its customers. BZ Diamond reserves the right to cooperate with legitimate governmental requests, subpoenas, or court orders, and to protect the integrity of BZ Diamond’s systems and customers. In such cases, BZ Diamond may access and disclose any information it deems necessary or appropriate, including, but not limited to, user profile information (such as name and email address), IP addresses, traffic information, usage history, and any posted User Content. BZ Diamond’s right to disclose such information takes precedence over any conflicting terms in our Privacy Policy.

Termination for Copyright Infringement

In accordance with applicable copyright laws, including the Digital Millennium Copyright Act (“DMCA”), BZ Diamond reserves the sole discretion to terminate and bar specific website users or BZ Diamond account holders who, under appropriate circumstances, are determined to be repeat infringers. BZ Diamond further reserves the right to limit access to the website and/or terminate the account of any users whom BZ Diamond reasonably suspects of infringing on the intellectual property rights of others, whether or not repeat infringement has occurred.

Third-Party Advertisements and Promotions

BZ Diamond may feature advertisements and promotions from third parties on our website. These advertisements and promotions are managed solely by the third parties, and BZ Diamond is not responsible or liable for any loss, damage, or liability incurred by you as a result of your interactions or dealings with these third-party providers or due to their presence on our website. Any business transactions, correspondence, participation in promotions, or dealings with advertisers other than BZ Diamond, and any terms, conditions, warranties, or representations associated with such dealings, are solely between you and the third party.

Feedback and Submissions

You acknowledge and agree that any feedback or submissions, including but not limited to questions, comments, suggestions, ideas, plans, drawings, original or creative materials, or other information provided by you to BZ Diamond regarding this website, BZ Diamond, or its products and services are not confidential. Upon submission, such feedback and submissions shall become the sole property of BZ Diamond. BZ Diamond shall hold exclusive rights, including all intellectual property rights, to said feedback and submissions and shall be entitled to the unrestricted use and dissemination of such content for any purpose, whether commercial or otherwise, without acknowledgment or compensation to you. By submitting content, you grant BZ Diamond and its sublicensees the right to use the name you submit in connection with such content, if they choose. You represent and warrant that (a) you own and control all rights to the content you submit or have the right to submit such content; (b) the content is accurate and not misleading; and (c) the use and posting of the content you supply will not violate any rights of or cause injury to any person or entity.

Use of Social Media Content

At times, BZ Diamond may reach out to social media users to request permission to feature their content on our website, social channels, or in promotional materials. We may seek your consent to use your social media User Content, which can include photos, text, graphics, audio, video, comments, and other materials from social media sites, in connection with BZ Diamond’s business, product features, marketing, promotional, advertising, and other consumer-related activities. By granting BZ Diamond permission to use your social media User Content, you are providing BZ Diamond, along with its agents, licensees, sublicensees, contractors, successors, legal representatives, assigns, third-party service providers, and their respective retail partners, marketing or public relations agencies, and other affiliates (collectively, the “Licensed Parties”), a worldwide, perpetual, irrevocable, royalty-free, fully-paid, non-exclusive, transferable, sublicensable right to use your social media User Content in any manner determined by the Licensed Parties. This includes, but is not limited to, use on websites and social media pages operated by the Licensed Parties, in promotional emails and advertisements, and in any marketing, promotional, and advertising initiatives across any media now or in the future. The Licensed Parties may use, display, reproduce, distribute, transmit, create derivative works from, combine with other materials, alter, and/or edit your social media User Content in their sole discretion, without any obligation to you.

In addition, by granting permission, you also allow the Licensed Parties to use your username, real name, image, likeness, descriptions, location, or other identifying information, including your voice, in connection with the use of your social media User Content. You further represent and warrant that: (i) You are solely responsible for your social media User Content; (ii) You own all rights to the social media User Content or have obtained proper permissions from any relevant parties; (iii) You are not a minor; (iv) The Licensed Parties’ use of your social media User Content as described will not violate any rights of third parties, including but not limited to copyright, trademark, patent, trade secret, privacy, publicity, moral, or proprietary rights, and will not violate any law or regulation; (v) The social media User Content is not libelous, defamatory, obscene, pornographic, abusive, indecent, threatening, harassing, hateful, or otherwise unlawful. Please note that any social media User Content submitted is considered non-confidential, and the Licensed Parties have no obligation to maintain its confidentiality, except as specified in the Licensed Parties’ privacy policies. By using our website, you consent to the Licensed Parties’ collection and use of any personal information you provide in connection with the use of your social media User Content. Your personal information may be transferred to servers outside your country or to third parties in other countries for processing on behalf of the Licensed Parties. By providing personal information, you consent to its collection, use, disclosure, and processing in accordance with these Terms, BZ Diamond’s Privacy Policy, and applicable data protection laws. The Licensed Parties reserve the right to remove any social media User Content from our website. If you believe that any content on the Site infringes on anyone’s copyright, please contact BZ Diamond for assistance.

Limitation of Liability

BZ Diamond provides the materials on this Site “as is” without any express or implied warranties of any kind, including but not limited to warranties of merchantability, fitness for a particular purpose, title, or non-infringement. BZ Diamond does not guarantee that the content on the Site, including the product descriptions or any other information, is accurate, complete, or current. BZ Diamond makes no warranty that the Site will be available, uninterrupted, secure, or error-free, or that any defects will be corrected. You acknowledge that your use of the BZ Diamond Site is at your sole risk. BZ Diamond makes no representations or warranties regarding the quality, accuracy, or reliability of any content or information provided on the Site. Furthermore, BZ Diamond does not warrant that any information provided regarding diamond origin is error-free or without omissions.

Indemnification

You agree to defend, indemnify, and hold harmless BZ Diamond, its independent contractors, service providers, consultants, and its affiliates, along with their respective directors, officers, employees, and agents, from and against any and all claims, losses, damages, liabilities, expenses, and costs (including, without limitation, reasonable attorneys’ fees and court costs), arising out of or related to your breach of these Terms and Conditions or your access to, use of, or inability to use the BZ Diamond Site. This includes, without limitation, any actual or threatened suit, demand, or claim made against BZ Diamond, its independent contractors, service providers, employees, directors, or consultants, arising out of or in connection with your conduct, your violation of these Terms and Conditions, or your infringement of the rights of any third party.

Third-Party Links

Links to other websites and services operated by third parties, including BZ Diamond vendors, do not constitute sponsorship, endorsement, or approval by BZ Diamond of the content, policies, or practices of such linked sites or services. BZ Diamond is not responsible for the availability, content, security, policies, or practices of linked sites or services. This includes, without limitation, the accuracy of content on linked sites and the privacy policies and practices of those sites or services.

Termination of Access

Notwithstanding any of these Terms and Conditions, BZ Diamond reserves the right, without notice and at its sole discretion, to terminate your license to use this Site and to block or prevent your future access to and use of the Site.

Dispute Resolution and Waiver of Class Action

You and BZ Diamond each acknowledge and agree that, for any dispute, claim, or controversy between us, whether related to BZ Diamond’s Site, products, or services:

  • You and BZ Diamond are each waiving the right to a trial by jury.
  • Any litigation shall be conducted in our individual capacities and not as a class action or other representative action.
  • Any declaratory or injunctive relief may only be awarded on an individual basis, and only to the extent necessary to provide relief warranted by the individual claims.
  • You and BZ Diamond expressly waive any rights to file a class or representative action or to seek relief on a class or representative basis. This means that you and BZ Diamond may not be plaintiffs or class members in any purported class, collective, or representative proceeding, and may each bring claims against the other only in your or its individual capacity.
  • Notwithstanding the above, you and BZ Diamond each retain the right to participate in class-wide settlements of claims.
  • You and BZ Diamond further acknowledge and agree that, if any portion of this section is determined to be invalid, illegal, or unenforceable, the remaining portions of this section and these Terms will not be affected or impaired, and shall be considered valid and enforceable to the greatest extent allowed by law.

Entire Agreement and Severability

These Terms and Conditions represent the entire understanding between you and BZ Diamond with respect to the subject matter herein, and they supersede all prior agreements and understandings between you and BZ Diamond regarding the same. The failure of BZ Diamond at any time to enforce any of the provisions of these Terms will not be deemed or construed as a waiver of such provisions or in any way affect the right of BZ Diamond to enforce each provision thereafter. No waiver by BZ Diamond of any breach of these Terms will be construed as a waiver of any other or subsequent breach. If any provision of these Terms or any portion thereof is determined to be invalid, illegal, or unenforceable for any reason, the remaining provisions or portions will remain in full force and effect and will be enforced to the maximum extent permitted by law. Provisions concerning your rights and obligations that operate after termination or that are necessary to enforce any right will survive any termination or expiration of these Terms.

Questions

If you have any questions or need further information, please do not hesitate to contact us. We are here to assist you.

Terms and Conditions last updated on October 3, 2024.

FAQs

About Our Mission

The Kimberley Process defines “conflict-free” diamonds as those that have not financed a civil war. However, many diamonds that meet this definition may still be associated with unethical practices such as worker exploitation, violence, and environmental damage. Issues like child labor, forced labor, unsafe working conditions, and corruption can persist even with diamonds labeled as “conflict-free.”

At BZ Diamond, we go beyond the industry’s basic standards. We provide diamonds with a verifiable origin, ensuring they come from sources that uphold internationally recognized labor, trade, and environmental standards. Our suppliers follow strict chain of custody protocols, which allow us to trace the origin of every diamond we offer.

In addition to natural diamonds, we offer lab-grown diamonds as a responsible alternative. Unlike many retailers that make vague claims about ethical sourcing, BZ Diamond is committed to full transparency and actively works to ensure the diamonds we provide are ethically sourced and responsibly handled.

The Kimberley Process was introduced in 2003 to prevent the trade of diamonds that fund armed conflicts. However, the Kimberley Process focuses only on “conflict diamonds”—those used to finance wars against governments—and does not address the widespread issues of violence and human rights abuses still present in many diamond mining regions today. These issues include torture, rape, extrajudicial killings, corruption, child labor, and forced labor.

While the Kimberley Process certifies diamonds as “conflict-free,” this certification does not guarantee that the diamonds are ethically sourced. Diamonds certified as “conflict-free” under the Kimberley Process may still come from mines where serious human rights abuses occur.

At BZ Diamond, we go beyond the Kimberley Process, sourcing diamonds from suppliers who follow strict labor, trade, and environmental standards, ensuring a transparent and ethical origin for every diamond we offer.

 

A conflict diamond is most commonly defined as a rough diamond used to finance wars against governments. However, the ethical issues surrounding diamond mining today extend far beyond civil wars. Many diamond mines are associated with serious human rights abuses, including violence by governments, child labor, extreme poverty, and environmental destruction.

At BZ Diamond, we believe the diamond industry must address all of these issues, not just those linked to civil wars. That’s why we go beyond the standard definition of “conflict-free” to ensure our diamonds are sourced from suppliers who follow strict ethical and environmental standards, providing our customers with diamonds they can trust.

Our suppliers are required to source diamonds only from specific mine operators who adhere to internationally recognized labor, trade, and environmental standards. These operators are carefully vetted to ensure that they maintain ethical practices, uphold workers’ rights, and minimize environmental impact. BZ Diamond is committed to transparency in our sourcing process, ensuring that each diamond we offer meets high ethical and environmental standards.

At BZ Diamond, we carefully select a small number of trusted suppliers who meet our rigorous ethical sourcing standards. Each supplier is thoroughly vetted and must demonstrate their ability to track and segregate diamonds based on their origin. Our suppliers are required to follow strict chain of custody protocols to ensure transparency in the supply chain and must verify the documented origin of the diamonds they provide.

This commitment to high standards ensures that BZ Diamond offers diamonds from sources that prioritize ethical labor practices, environmental responsibility, and transparency.

 

Absolutely! While it requires effort, diamonds can be tracked from their source to final delivery using documented chain of custody protocols and advanced tracking systems. Although many retailers don’t take these extra steps, the high value of diamonds means that they are often tracked to prevent loss or theft throughout the supply chain.

At BZ Diamond, we are committed to ensuring transparency by working with suppliers who follow strict tracking procedures, so our customers can trust in the ethical origins of their diamonds.

No, ethically-sourced diamonds do not necessarily cost more. The diamond mines we work with do not add a premium simply because they follow ethical labor and environmental practices. Similarly, diamonds mined under unethical conditions, such as those involving child labor, do not typically reach consumers at a lower price. The global diamond market sets the price, and at BZ Diamond, we ensure excellent value by offering ethically-sourced diamonds at the most competitive prices.

 

At BZ Diamond, we exclusively offer ethically-sourced diamonds. While we do not sell other gemstones, we are committed to the same high standards for transparency and ethical sourcing for all of our diamond suppliers. We carefully vet our suppliers to ensure that our diamonds are mined under safe working conditions and in alignment with environmentally responsible practices, promoting positive change in the diamond industry.

About Our Products

Our inventory is frequently updated, and we may have access to ethically sourced diamonds that are not currently listed on our website. If you’re looking for a specific diamond that you don’t see in our online selection, please contact us. Our team is here to help you find the perfect diamond based on your preferences and requirements.

Yes, diamonds graded by leading institutions such as GIA, GCAL, and IGI are laser inscribed on the girdle with an identification number or a unique symbol. These laser inscriptions offer added assurance and make it easy to identify your diamond, giving you peace of mind when making your purchase from BZ Diamond.

Yes, BZ Diamond is proud to be the first company to manufacture lab-grown diamonds in Dubai. Our lab-grown diamonds have the same physical, optical, and chemical characteristics as natural diamonds, offering a beautiful and ethical option for your purchase.

Yes, BZ Diamond’s lab-grown diamonds are certified by independent diamond grading laboratories. Each diamond is laser inscribed with a unique identification number that matches the number on the laboratory certificate, ensuring transparency and authenticity. As the first company to manufacture lab-grown diamonds in Dubai, BZ Diamond takes pride in offering certified, high-quality diamonds that meet rigorous industry standards.

Yes, lab-grown diamonds are real diamonds. They have the same physical, chemical, and optical characteristics as natural diamonds, including the same fire, scintillation, and sparkle. Lab-grown diamonds are virtually impossible to differentiate from natural diamonds with the naked eye, and at BZ Diamond, we ensure that our lab-grown diamonds meet the highest standards of quality and authenticity.

Yes, BZ Diamond offers custom shaping services. If you have a specific shape in mind, we can work with you to create a custom diamond cut that meets your specifications and design preferences. Contact us now!

BZ Diamond specializes in both lab-grown and natural diamonds, available in a variety of shapes, sizes, and quality grades.

Understand the key differences between natural and lab-grown diamonds, including their formation process, rarity, and value. Learn why natural diamonds from BZ Diamond are a great investment, offering unique qualities that make them a timeless and valuable choice.